VP - Enterprise Financial Crimes Management

Salary depends on experience
Posted on 08/29/17
11 - 15 years experience
Financial Services
Salary depends on experience
Posted on 08/29/17

Job Requirements

  • Accountable for programs and strategies that balance effective fraud mitigation tactics with minimum friction to USAA members. 
  • Reports fraud trends, losses, strategic initiatives and other key matters to the USAA Board of Directors and subsidiary boards.
  • Stays abreast of the evolving payments space to minimize member impact and operational losses. Collaborates with industry partners and professional fraud management groups to bring intelligence back to USAA to integrate into our operating model.
  • Leverages data-driven approaches to aid in decision-making.
  • Oversees enterprise strategy and operations for member identity, member authentication and member access management.
  • Has overall accountability in the management of risk, compliance, and control issues in the operating environment. Directly interfaces with regulators as needed.
  • Serves as the Identity Theft Prevention Officer for all USAA covered entities required by respectively regulatory agencies (OCC, FINRA, SEC, Federal Reserve, CFPB).
  • Oversees the Elder Fraud Awareness Program and Reporting Policy, Oversight of USAA’s Internal Fraud Program and Policy.
  • Oversees management of internal and external third-party service providers with rigorous focus on performance indicators, service level expectations, regulatory compliance, and risk management. 
  • Partners, collaborates, and influences effectively across the enterprise product leaders as well as line of business leaders.
  • Sets the agenda, builds high-performing teams, and sells the vision.  Cultivates high-performing teams with laser focus on attracting, developing, and retaining top talent at all levels in the operation. 


  • Bachelor's Degreerequired. 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
  • 14 years of progressive related financial services experience developing strategies and managing major initiatives within a complex matrixed environment pertaining to:
  • Fraud operations, to include prevention, detection and/or investigative aspects of fraud and/or
  • Bank operational risk, to include credit risk, regulatory adherence, funds availability, model development and/or
  • Bank management roles, to include, back office, e-commerce/online banking and/or treasury management.
  • 8 or more years of people leadership experience in building, managing and/or developing high-performing teams.
  • Significant experience operating within a complex matrixed environment, experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.

Preferred Requirements:

  • 5+ years applied knowledge of quantitative data analysis methods
  • 5+ years applied knowledge of identity theft prevention solutions and industry leading authentication methods and technologies
  • Proven industry leader and participant in Enterprise Fraud Management committees and boards
  • Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), and/or Certified Information Systems Security Professional (CISSP)
  • Six Sigma Process Excellence certifications (Green Belt, Black Belt).

Job Number: R0011151

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