Technical Trainer

 •  Robert Bosch Fairport, NY

5 - 7 years experience  •  Business Services

Salary depends on experience
Posted on 08/02/17
Fairport, NY
5 - 7 years experience
Business Services
Salary depends on experience
Posted on 08/02/17

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrialtechnology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch. Bosch Security Systems is a leading supplier of world-class security, communications and fire solutions for virtually any application. Fairport, NY is the headquarters for Bosch Security Systems in the United States. This location operates as the head office for the Americas Regional Sales Organization (RSO) and the Americas National Sales Organization (NSO).

Job Description

Provides technical training to customers and end users at both Bosch Training Centers and other regional sites, as necessary, in support of Bosch business needs.

Principal Responsibilities

  • Provides Intrusion and IP Video technical and sales training to Bosch Associates, dealers and end users. Trainings will be conducted at Bosch Training Centers, other regional sites or via web seminars in support of Bosch business objectives.

  • Provides accurate and timely reports of training results to departmental assistants.

  • Responsible for maintenance of training equipment and training center/lab preparations.

  • Assists in the design of training programs or materials.

  • Participates in the testing process through test review and analysis, test witnessing and certification of products.

  • Troubleshoots and develops technical solutions.

  • Must have an intermediate/advanced knowledge of computer networks and switch management.

  • Must be proficient in Microsoft Office (Outlook, Lync, Word, Excel & PowerPoint), including excellent typing skills.

  • Uses appropriate vocabulary, grammar, and punctuation when writing emails, memos, letters and technical bulletins.

  • Has an aggressive determination to succeed, model work ethic, and ability to work independently and with others.

  • Must have excellent verbal and written skills in English, presenting professional and easily understood technical topics to groups ranging from large to small.

  • Up to 60% travel, including international, may be required

  • Knowledge, software and skills testing may be required during the applications process.

  • Other duties as assigned.

Qualifications

Education

B.S. degree in a technical field or equivalent security industry experience is required, along with CTT+ training certification or equivalent.

Experience

Minimum 2 years experience in the security industry and a minimum 5 years of technical training experience or combined training/customer service experience, preferably with Intrusion and IP Video products. Current certification in Bosch intrusion, cameras, and video management software products is preferred, but not required.

Special Skills

  • Strong communication and problem-solving skills, as well as demonstrated computer literacy
  • Effective time management skills, proven ability to work independently
  • Must be willing and able to travel both within the US and Internationally

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