Store Operations Manager

Salary depends on experience
Posted on 08/01/17
Shelton, CT
Less than 5 years experience
Online Advertising & Marketing Services
Salary depends on experience
Posted on 08/01/17


BrandShop’s Store Operations Managers have an eye for retail detail and a knack for managing client relationships. In this role, you will build and maintain account relationships with clients under your management with a primary objective of adding value to the client while increasing profitable revenue to BrandShop. Each Store Operations Manager works with internal teams to create, propose, and deliver innovative digital commerce strategies specific to each client’s objectives.

What you’ll do

  • Serve as the primary point-of-contact between BrandShop and clients
  • Be extremely client-centric and responsive, partnering with clients and the Store Ops team to ensure overall client satisfaction and a positive NPS
  • Develop, cultivate, and manage strong, ongoing relationships with clients, business partners, and internal BrandShop team members
  • Listen to and distill client needs, objectives, and concerns, and translate them into relevant and impactful e-commerce and marketing solutions
  • Communicate clearly, consistently, and frequently with clients and internal teams to ensure all are aligned and up to date on client situations, needs, expectations, and upcoming activity
  • Provide insights and feedback to clients on a regular basis to ensure BrandShop is recognized as a value-added partner
  • Track and share e-commerce and retail industry trends, as well as competitive landscape information
  • Collaborate internally to design, develop, and deliver on valuable e-commerce and marketing solutions for clients
  • Identify opportunities to increase revenue with clients through regular strategic planning for active client engagements, creating and discovering new and innovative solutions and initiatives
  • Prepare and deliver written proposals and presentations to clients, effectively selling the value of the solutions and ensuring client go-ahead
  • Prepare and deliver on-time reports and insights to clients regularly throughout the year and as requested, properly formatted with value-added insights and recommended strategies for improvement and growth
  • Respond to any problems or issues with a sense of urgency, collaborating swiftly and effectively to solve issues leveraging sound business decisions
  • Oversee the development, scheduling, and delivery of client projects by working closely with the Client Success team to ensure on-time and accurate delivery
  • Update VP of Store Operations regularly on the status of all client relationships and engagements, including any issues, problems, or concerns
  • Carry out all responsibilities in accordance with BrandShop policies and corporate vision
  • Other duties as assigned

What you’ll need to succeed

  • 3+ years of experience in an account management or account executive role with proven capabilities developing and executing strategic marketing plans
  • Strong analytical and project management skills
  • Superior written and verbal communication skills
  • E-commerce experience strongly preferred
  • Bachelor’s degree required.
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