Referral Program Manager

Google   •  

Mountain View, CA

Industry: Technology


5 - 7 years

Posted 14 days ago

Google is known for our innovative technologies, products and services — and for the people behind them. The Google People Services (GPS) team focuses on providing an amazing experience to past, present and future Googlers.

You will lead and motivate a team of direct reports to achieve amazing performance goals. You'll work closely with the executive management team to set and develop business strategies.

You will draw insights from analytics to make our people process smarter and more efficient. You will use your strong communication skills to tell rich, meaningful stories using data and influence decisions. You will develop strong relationships across the organization, working collaboratively with clients, peers and key leaders to drive results for your team, the department and clients.

As a manager of Google’s Employee Referral Program, you will elevate candidate and employee experience.

You will develop strategies with the aim of delivering engaging experiences while incrementally increasing quality of referral applications.

You’ll manage a client-focused team to answer and resolve queries that span the globe, work to improve the broader staffing process and work cross-functionally on broad and creative recognition programs.

You’ll draw insights to make our people processes smarter and more efficient broadly - including identifying and acting on predictive data signals, influencing current technology, and developing innovative ideas and solutions.

You are hands-on and detail-oriented, but know how to empower and mentor rather than direct team members to success. You thrive working with cross-functional and international teams to build consensus and implement your ideas.

You are solution oriented, driven by extracting conclusions from extensive data. You are enthusiastic and resourceful, creative and driven - and are excited to share the magic of working at Google.

Great just isn't good enough for our People Operations team (you probably know us better as "Human Resources"). Made up of equal parts HR professionals, former consultants and analysts, we're the champions of Google's colorful culture.

In People Ops, we "find them, grow them, and keep them" - we bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next great Googler, refining our core programs, developing talent or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.


  • Manage an operational and analytical team who respond to a high volume of queries, maintain process and documentation, run a robust recognition program, lead changes to systems/tools, and oversee referral experience and staffing process worldwide.
  • Analyze experience and candidate pipeline trend information and provide insights to senior and broad stakeholder populations.
  • Use data to manage program operations and identify the future direction of the referral program.
  • Resolve issues that may arise, assembling cross-functional/regional teams and leading projects as required.



  • Bachelor's degree or equivalent practical experience.
  • 5 years of operational and people management experience.
  • Experience designing and managing change in operational processes.
  • Experience analyzing data to derive insights using query or statistical language (e.g. Dremel, SQL, R, SAS)


  • MBA or graduate degree in a management, technical, or analytical field.
  • Strong understanding of hiring processes or global HR programs.
  • Biased toward creativity and experimentation, utilizing a data-driven approach and a keen focus on user experience including deep understanding of the psychological levers of satisfaction.
  • Extraordinary communication and leadership skills and a high tolerance for ambiguity in a rapidly changing environment.