Operations Manager

Nashville, TN

5 - 7 years experience  •  Managed Care & Health Insurance

$50K - $75K
Posted on 09/02/17 by Jason Wesley
Nashville, TN
5 - 7 years experience
Managed Care & Health Insurance
$50K - $75K
Posted on 09/02/17 by Jason Wesley

Position : Operations Manager

Location :  Nashville, TN 37217

Salary : 50-75K

Relocation : only Local


Client was founded on solving the most complex clinical and technical claims denials. In fact, in 2014 our team of registered nurses, credentialed coders and business analysts developed a technology to boost our internal processes to help productivity and gain efficiency. Shortly after we implemented this technology into our practices, we began to see our productivity and agility sky-rocket to 3x and greater. We were able to excavate through vast amounts of disparate data silos and turn them into action. If you are looking for a challenging career and want to join a company that will make a difference in the healthcare industry, please submit your resume


The Operations Manager will oversee support operations for client and will be responsible for creating an environment that demonstrates above and beyond customer service to clients and develop next generation leadership within the growing company. The Operations Manager will provide leadership and vision to the team with a focus on support, engagement and growth to clients ensuring they have the knowledge, training, and support they need to exceed their business objectives.


The essential functions include, but are not limited to the following:

• Manage inventory to profitability

• Formulate and implement departmental and organizational policies and procedures

• Generate and analyze reports to improve process, business practice, realized efficiency gains and ensure profitability

• Optimize services to maintain the highest level of client satisfaction and analyst efficiency

• Be a dedicated problem solver and forward thinker by offering solutions to sustain current business and develop opportunities for future business

• Liaise with multi-departments and industry to compliment knowledge and offer new trends

• Oversee training of new and existing employees

• Develop staff through coaching, mentoring, and incentivizing

• Supervise staff work schedule, adherence to policies, monitor and evaluate performance

• Manage customer service functions including small call center that is growing

• Troubleshoot IT issues and facilitate interaction to reach timely resolution. 


  • Bachelordegree or equivalent•
  • 5+ years in a in a management role of a healthcare organization•
  • Proven track record of successful results oriented revenue cycle management•
  • Clinical knowledge and experience a must•
  • Revenue cycle knowledge and experiencerequired•
  • Knowledge of multiple EMR’s•
  • Experience in the navigation of provider billing systems•
  • Strong problem solving, priority setting, facilitation, multi-tasking, analytical, and collaboration skills.•
  • Ability to deal with the complexities related to escalation impact, resolution timeframes and conflicting or competing priorities.•
  • An analytical and results focused mindset with a creative can-do attitude.
  • Advanced MS Office skills
  • Advanced communication skills with multiple levels throughout a healthcare organization•
  • Proven track record in personal development to self and others•
  •  Ability and desire to operate in startup environment.•

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