Reaction Search International is a leading retained global executive search firm. With offices in 42 marketplaces throughout the United States, RSI works with a wide variety of companies, from Fortune 500 down to investment-backed start-ups. Our client is a leader in the trade show exhibit industry, with operations in more than 30 countries to over 100, clients.
Our client has a high-priority need to recruit a Manager to oversee all Las Vegas, NV based activities. A strong team will offer support in terms of industry experience, so this person will have the opportunity to leverage a track record of operational leadership success & prior P&L responsibility to develop a successful, long-term career with the organization.
The Operations Manager will manage and direct all activities of the local center maintaining optimum service levels, profitability and operational efficiency.
The position requires strong leadership, organizational, communication, interpersonal, conflict management and process management skills.
This position will be responsible for working in conjunction with Customer Service, Operations, Marketing and Sales to determine product and service offerings and business strategy for the facility.
The Operations Manager is responsible for establishing and leveraging relationships across the dealer network with the ultimate shared goal of ‘exceeding the client’s expectations’ while building, managing and maintaining strong business relationships.
Location: Las Vegas, NV
Essential Duties and Responsibilities:
Duties & responsibilities include, but are not limited to:
Ø Develop and implement systems and procedures necessary to maintain effective and efficient operations. This includes ongoing financial performance metrics reporting.
Ø Monitor programs and procedures to ensure accurate and on-time order processing and production, quality, scarp and waste metrics as well as the achievement of targeted customer satisfaction levels.
Ø Set performance standards to meet service goals.
Ø Coach key personnel to achieve both high individual and team performance.
Ø Structure and monitor the training agenda.
Ø Strive to ‘exceed client expectations’ for all services provided within the local marketplace. Act as a key resource to effectively resolve customer issues of an elevated nature.
Ø Provide feedback on and participate in the root cause analysis and resolution of key product, service and operational issues.
Ø Establish and maintain relationships with key outsourcing vendors in the local marketplace to ensure the company’s ability to effectively respond to the needs of the client.
Ø Work continually towards self-development to stay current on trends, policies, procedures, and systems as well as supervisory procedures and practices.
Ø Partner with all relevant internal groups (Operations, Customer Service, Product Marketing, Marketing Communications, Sales and the other Service Centers) to provide input on programs, products or services to support existing and new markets, increase share of market and obtain competitive positioning in the industry.
Ø Champion strong cross-training and sharing of best practices.
Ø Proactively manage capacity to successfully fulfill market demands. Generate capital equipment and personnel justifications as needed.
Ø Recruit, train and mentor requisite personnel to support business objectives. Provide daily leadership to the service center team to include performance, hiring, termination, employee development and recognition. Actively foster a culture that promotes open communication, innovation and celebration when people make a difference. Create an environment where people have a sense of pride, loyalty and belonging.
Ø Act as a role model for leadership.
Ø Provide a healthy and safe work environment. Plan, develop and implement policies and business goals in conjunction withsupport functions and consistent with corporate business practices.
Ø Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ø Bachelor’s degree in Engineering or Business, or significant equivalent experience. Master’s degree a plus.
Ø 10+ years of professional business experience to include both operational and sales/marketing exposure.
Ø 5 years supervisory/management experience in an operational role.
Ø Knowledge of and/or experience with the trade show, convention or related industry a plus.
Ø Knowledge of and/or experience with graphics design, production and equipment.
Ø Prior P&L responsibility.
Ø Knowledge of Quality Systems and ERP systems.
Ø Costing, forecasting, budgeting experiencerequired.
Ø Union experiencepreferred.
Ø Proven experience, and exceptional track record of meeting and exceeding goals.
Ø Excellent leadership, interpersonal, organizational and time management skills.
Ø Strong operational expertise including lean enterprise.
Ø Strong printing experience.
Ø Networking and influencing skills.
Ø Strong analytical and problem solving skills.
Ø Excellent communication skills.
Ø Entrepreneurial thought process.
Ø Ability to develop and maintain highly effective teams.
Ø Customer focused.
Ø Flexible, open minded, approachable, reliable, responsible, team oriented.
Ø Ability to prioritize, delegate and make decisions.
Ø Take pride in your work and delivery quality product to customers.
Ø High professional ethics.
Ø Developed problem-solving skills and a high aptitude for creative thinking and sound judgment.
Ø Ability to balance multiple priorities while meeting goals.
Ø Action-oriented, entrepreneurial, adaptable, and innovative approach.
If you are interested in learning more or being considered, please directly contact: