Director, Workers' Compensation Claims

National Interstate  •  Richfield, OH

11 - 15 years experience  •  Business Services

Salary depends on experience
Posted on 07/31/17
Richfield, OH
11 - 15 years experience
Business Services
Salary depends on experience
Posted on 07/31/17

Who we are:     

                With over 25 years of success, National Interstate remains one of the leading specialty property and casualty insurance companies in the country. We offer more than 30 product lines with a focus on commercial transportation, Alternative Risk Transfer (ART), and specialty vehicle insurance. We are proud to be a 6 time Northcoast 99 winner and our employees have voted us as a Top Workplace in Northeast Ohio for 2016. Thanks to our talented and dedicated team, we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

 Key aspects of this role:

                As a Workers’ Compensation Director, you will be responsible for managing personnel and activities in order to meet the production, quality and general management objectives of the Workers' Compensation department. Desirable candidates will be able to effectively:

  • Interview prospective employees, identify the best candidate for the position, and make salary and hiring recommendations.
  • Maintain appropriate staffing levels by monitoring monthly reports. This requires analysis of productivity and inventory levels within the assigned claims unit.
  • When necessary, participate in the termination of assigned personnel.
  • Provide departmental employees with performance objectives, and monitor their progress during the year by reviewing timeliness of first contacts and closings, productivity and quality.
  • Participate in the annual performance evaluation and salary administration process.
  • Complete quarterly file reviews to evaluate file quality and adherence to established company standards; provide feedback to supervisors and employees. 
  • Maintain a management diary as determined by the experience level of the supervisor and adjuster and the complexity of the file.
  • Review files within prescribed limits for reserve and settlement authority.
  • Participate in Large Loss Reviews by preparing staff for and addressing questions at the meeting. Write-ups are required for all claims files that are determined to be large losses.
  • Monitor compliance with state fair claims practices acts. Ensure supervisors and adjusters are knowledgeable in the acts and document the requirements of each state in the claim file.
  • Coordinate and conduct WC compliance audits.  This includes tracking results by claim unit and claimsadjuster.
  • Adhere to Litigation Management Program guidelines.
  • Ensure customer service levels by tracking complaints and taking remedial action, as necessary.
  • Elevate service related issues to upper management in a timely manner with an action plan for resolution.
  • Ensure compliance with appropriate licensing and required continuing education for staff.
  • Perform other duties or special projects as assigned

 Skills and background that we are looking for:

  • Bachelor's degree from a four-year college or university with 10 or more years of insurance claimsexperience.
  • Knowledge in general liability, commercial liability, public transportation, trucking and cargo, workers' compensation, and physical damage insurance claim handling as applicable to the claim unit assigned.
  • Prior supervisory/management experiencerequired.
  • Advanced degree or professional designation a plus.
  • Must be able to direct the activities of managers, supervisors and employees to achieve the goals of customer service, severity control, expense control, and employee development.
  • Strong verbal, written and interpersonal communication skills.
  • Working knowledge of Microsoft Word, Excel and PowerPoint.
  • Must have strong analytical, reasoning and problem solving skills.
  • Travel Requirements:  11-20%

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