Develop and maintain broad and deep customer partnerships that involve building relationships at the CxO level and expanding relationships outside of IT. Research and share intelligence on customers and their respective markets to your team and internally at the company. Ensure that teams are well-orchestrated and leveraged around accounts and opportunities, by communicating the vision and strategy for each account, handing off opportunities to team members and providing feedback as needed. Create strategic and actionable account plans that define a clear growth strategy.