Senior Account Manager Contact Center Outsourcing

Senior Account Manager Contact Center Outsourcing - Partner Solutions

-  US & Canadian Applicants Welcome

Our company is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative internet, voice, data and wireless products and solutions we offer.

Our team members include people like you - enthusiastic, innovative, passionate and energetic. We believe that you’ll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding. Join our team and make your future friendly too.

Our client  is looking for a passionate Senior Account Manager. This is all about forming creative partnerships with other Canadian, American and Global service providers. 

Partner Solutions team members include people like you - enthusiastic, innovative, passionate and energetic. We believe that you’ll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding. Join the Partner Solutions Team and make your future friendly too.  Help us:

• Advance our industry-leading strategy;


• Achieve meaningful commercial differentiation in the markets we serve;


• Capitalize on the technology convergence of wireless and wireline; and


• Drive continued operating efficiency and effectiveness

Candidates joining our Sales teams are offered top notch training and development on an ongoing basis.. Our sales professionals interact with senior executives and lead large scale complex negotiations around the world.

Position Overview:

This exhilarating face - to -face sales position reports to the Regional VP of US Markets. In this role you will ultimately be responsible and accountable for protecting and growing revenue of the US Regional Service Provider segment including US Cableco’s, Regional Local Exchange Companies (RLECs) and Wireless Tier 2 carriers. Focus is on the sale of outsourced contact centre solutions including customer care, technical support and directory assistance.

The successful candidate can be located in any of the following cities:  Toronto - Ottawa - Philadelphia - New Jersey - New York - Washington - Dallas - San Antonio - Atlanta - Charlotte - Boston 

Responsibilities:

The vast majority of your working hours will be spent prospecting, closing and managing key accounts which drive significant growth revenues into the company.  This includes developing strategic business partnerships with clients by demonstrating a thorough knowledge of the client’s business,  industry trends, and how our value propositions provide an avenue for success for  customers to grow and prosper within their business. 

In summary, your three primary objectives are:
1.  Cold calling into key US accounts 
2.  Delivering on transactional billing target each year
3   Delivering on a billed revenue target each year

Required Knowledge:

• Strong knowledge of contact center solutions and/or competitive operator services


• Strong understanding of telecommunication technologies, their applications and positioning relative to business needs, competitive offerings and emerging technologies


• Strong knowledge of IP, data or e-business and its application


• Excellent understanding of the Sales Process


• High level of strategic thinking and financial acumen


• Knowledge of the RLEC, wireless and/or cableco markets in the USA


• Comprehensive competitive knowledge and understanding of competitor’s influence within the telecom environment

Required Skills & Abilities:

• Ability and willingness to travel world wide for 25%+ of working hours


• Demonstrated ability to develop business relationships across all levels of an organization including executive levels


• Demonstrated ability to identify client business problems, assess risks and profitability, drive the development of a strong mutually beneficial account plans and define the appropriate internal resources (technical assistance, project management, alternate sales channel support)


• Ability to take action to align tasks, objectives, and resources with strategic priorities


• Ability to ensure short term financial decisions are aligned with long term business strategies


• Ability to drive to achieve business goals that will separate  from its competitors


• Ability to think out-of-the-box" and encourages others to do so when identifying sales solutions


• Ability to investigate and synthesize all relevant sources of information to define problems and identify solutions


• Ability to engage and negotiate effectively with external vendors in joint ventures to provide comprehensive business solutions


• Ability to bring together internal  resources to define custom solutions


• Ability to effectively confront and resolves conflicts by negotiating win-win solutions


• Ability to establish and maintain trust by displaying honesty, integrity and ethical conduct at all times


• Ability to adjust quickly to shifting priorities and rapid changes

Required Professional Designation/Certification:

• Post-secondary education with an MBA preferred


• Sales or consultancy training

Required Experience:

• Previous face to face sales experience in the telecom and / or the contact center solutions industry would be a definite asset


• 2 to 3 years experience applying IP, data or e-business solutions to resolve client business problems


• A  minimum of five years of work experience in sales or consulting which includes creating business cases and applying ROI’s involved in large complex deals


• Experience selling contact center solutions, operator services, applications and other non - traditional telecom services to service providers in the US would be a definite asset

 Values:

 recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviours that are reflective of our values:

• We embrace change and initiate opportunity


• We have a passion for growth


• We believe in spirited teamwork


• We have the courage to innovate

At , we are committed to diversity and equitable access to employment opportunities based on ability.