Sales Director of Contact Center Outsourcing

Sales Director

Base salary $100-120k, plus commissions

Our company is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative internet, voice, data and wireless products and solutions we offer.

Our team members include people like you - enthusiastic, innovative, passionate and energetic. We believe that you’ll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding. Join our team and make your future friendly too.

We are searching for a Sales Director of Contact Center Outsourcing. Based on our in-depth understanding of technology, the company creates and delivers cost-effective solutions in four main areas:

1. Contact center services


2. Applications development and management


3. Technology infrastructure management


4. Business process outsourcing

Our multi-site solutions are delivered from strategic locations throughout North America, Central America and Asia. 

Position Overview:

This exhilarating face-to-face sales position reports to the VP of Sales. In this role you will ultimately be responsible and accountable for building new account relationships and growing revenue within your geographical territory. Focus is on the sale of outsourced contact centre solutions including customer care, technical support and inbound sales.

Responsibilities:

The vast majority of your working hours will be spent prospecting, closing and managing key accounts which drive significant growth revenues. This includes developing strategic business partnerships with clients by demonstrating a thorough knowledge of the client’s business,  industry trends, and how the company’s value propositions provide an avenue for success for our customers to grow and prosper within their business. 

In summary, your three primary objectives are:
1.  Cold calling into key US accounts 
2.  Closing business with blue chip clients
3   Delivering on a billed revenue target each year

Required Knowledge:

• Strong knowledge of the outsourcing sales


• Strong knowledge of contact center solutions


• Excellent understanding of the Sales Process


• High level of strategic thinking and financial acumen


• Knowledge of one or more of the core markets we serve: manufacturing (including technology), financial services, utilities and telecom


• Comprehensive competitive knowledge and understanding of competitors’ influence within the contact center outsourcing market

Required Skills & Abilities:

• Ability and willingness to travel world wide for 25%+ of working hours


• Demonstrated ability to develop business relationships across all levels of an organization including executive levels


• Demonstrated ability to identify client business problems, assess risks and profitability, drive the development of a strong mutually beneficial account plans and define the appropriate internal resources (technical assistance, project management, alternate sales channel support)


• Ability to take action to align tasks, objectives, and resources with strategic priorities


• Ability to ensure short term financial decisions are aligned with long term business strategies


• Ability to drive to achieve business goals that will separate us from its competitors


• Ability to think out-of-the-box" and encourages others to do so when identifying sales solutions


• Ability to investigate and synthesize all relevant sources of information to define problems and identify solutions


• Ability to engage and negotiate effectively with external vendors in joint ventures to provide comprehensive business solutions


• Ability to bring together internal  resources to define custom solutions


• Ability to effectively confront and resolves conflicts by negotiating win-win solutions


• Ability to establish and maintain trust by displaying honesty, integrity and ethical conduct at all times


• Ability to adjust quickly to shifting priorities and rapid changes

Required Professional Designation/Certification:

• Post-secondary education with an MBA preferred


• Sales or consultancy training

Required Experience:

• Previous face-to-face sales experience in the contact center solutions industry would be a definite asset


• A minimum of ten years working in outsourcing operations, sales and or consulting


• A  minimum of five years of work experience in sales or consulting which includes creating business cases and applying ROI’s involved in large complex deals

Company Values:

The company recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We embrace change and initiate opportunity


• We have a passion for growth


• We believe in spirited teamwork


• We have the courage to innovate

We are committed to diversity and equitable access to employment opportunities based on ability.