Sales Engineer II

General Summary:

Responsible for the day-to-day technical field support of the XO Sales Team. Assist in moving opportunities through the sales process by utilization of technical and communication skills.





Essential Duties and Responsibilities:



? Interfaces with customers to determine technical requirements and expectations

? Designs viable complex voice and data network sales solutions for customer applications with alternatives based on customer-specific technical and financial parameters. May include preparation of network topologies, network drawings, technical specifications, and assisting Sales with pricing

? Assist Sales Rep with ICB development and review, and assembles required data and initiates Complex ICB process

? Works with appropriate internal committees to validate XOs ability and willingness to offer a solution.

? Assists Sales Representatives in developing presentations and delivering these presentations to all levels of customer contacts including both technical contacts and executives

? Translates techno-speak to plain English for both customers and internal personnel and English to techno-speak at a level all can readily understand

? Reviews and scrubs all orders before being submitted

? Conducts formal site surveys on T-1 and above orders (site survey will be used Service Delivery and Operations)

? Pull and analyze CSR for every order as required (this helps involve the SE early in the sales process)Works with ARM and top tier account for configuration changes

? Develop and deliver appropriate ad-hoc training for market, including new product and new technology

? Engage in mentoring activities with technical support staff without formal supervisory responsibility

? Works with ARM and other account executives for configuration changes

? Performs other duties, as assigned



Minimum Qualifications:

? Education: Bachelors degree or equivalent

? Licensures: CCNA or similar certification preferred

? Relevant Work Experience:

? 5- 7 years of field telecommunications, data sales, and technical sales support experience



Knowledge, Skills and Abilities



? Demonstrated expert level knowledge of designing and presenting complex customer voice solutions including PBX systems, voicemail, Centrex, digital hierarchy, general industry trends in voice technologies

? Demonstrated expert level knowledge of designing and presenting complex customer data connectivity solutions including IP networking, firewall, VPN, web hosting, managed server, collocation

? Demonstrated ability to develop and present complex presentations, including Visio presentations, to clients in a clear, understandable, and concise format

? Possess general understanding of costs and processes associated with delivering both on-net and Type 2 services

? Understand financial models and ROI



Software

? MS Office

? Visio



Other Job Specific Skills

? Exceptional verbal/written communication skills

? Must be comfortable conversing expertly and clearly with customers