Key Account Program Director

TVG Network, the official TV and Interactive Wagering Partner of the National Thoroughbred Racing Association (NTRA) and a subsidiary of Betfair Group, LTD, is amongst the most widely distributed horseracing networks in the world. TVG viewers, in certain areas, can wager interactively on races via telephone, the internet, TVG mobile or interactive television by establishing a wagering account.

We are currently seeking a Key Account Program Director to implement a customer relations VIP program and direct a nationwide team, based in Los Angeles, CA.

The Key Account Program Director is responsible for the development and strategic direction of TVG’s Key Accounts Program.  The program objective is to foster premier relationships with assigned key account holders as well as recruitment and development of new key accounts.

This position is responsible for developing programs to educate key account holders regarding TVG services and will be the primary liaison between key account holders and TVG business units; identifying and qualifying opportunities to optimally satisfy client needs/concerns while meeting Company objectives; and coordinating resources internally to execute proper delivery to account holders. This position is responsible for recruitment, training and oversight of TVG’s key account representative team. 

Essential Functions:

Develop and provide strategic direction for  TVG’s Key Account Program

Develop key account marketing and revenue optimization strategies

Directly manage key relationships with existing and potential clients with a view to leverage further business and increase account activity

Build and maintain premium relationships with key account holders

Ensure maximization of revenue while assisting key account holders to meet individual business goals.

Assess and report on key account program results

Provide feedback to marketing colleagues on efficacy of marketing strategies and tactics, and customer experience of the products and services offered

Meet with VIP account holders at various events throughout region

Represent TVG at sponsored or other designated events.

Promote TVG customer good will, educate customers on TVG products and attend TVG sponsored events. 

Remain on call for VIP account holders 24/7.

Recruitment, development and management of the activities of regional key account representatives  

Qualifications:

Knowledge of pari-mutuel wagering preferred.

Must be a self starter and problem solver.

Must possess well developed business acumen.

Ability to multi-task and handle numerous assignments simultaneously

A process thinker seeking productivity and exceptional service

Customer centric

Strong leadership skills and the ability to take initiative

Excellent verbal, telephone, and written communication skills

Ability to work well in a team environment

A professional, positive and enthusiastic attitude

Good interpersonal and negotiation skills

Must have reliable transportation.

Must be willing to travel extensively

Experience/Training/Education/Certification:

Ten years work experience in premier customer relationship programs supporting key accounts; 5 years experience in a management level role.

Knowledge and understanding of the horse racing industry required

Knowledge of MS Word, MS Excel and databases preferred

Bachelor’s Degree from accredited university required

Qualified applicants may submit their resume and salary requirements through the site

TVG Networks offers a comprehensive and competitive compensation package to include full healthcare benefits, matching 401(K), bonus and great work environment

NO PHONE CALLS

NO RELOCATION PROVIDED