Key Account Manager

This position reports directly to the Chief Sales Officer and will be solely responsible for the management of client relationships from the point of contract implementation through the life cycle of the client. This is a position with responsibility for delivering year-over-year client revenue growth, improving client profitability and improving client satisfaction.

Responsibilities include:

•Develop annual client strategic plan to meaningfully grow revenue with existing client base; Meet goals set forth in the plan
•Work with Business Development and Executive Management team in identifying and securing new profitable revenue streams from existing client base
•Quarterly reviews with Executive Management Team on client performance against client plan
•Production of client management information including collections, revenue, profit and other performance data
•Establish strong relationships with the clients’ decision makers and users of the services we provide
•Quality assurance of all processing activities
•Assist in client service calls related to services, contracts, management information, project status, service and processing issues
•Assist in assessing performance against client expectations and company service level agreements
•Partner with the business units on the development of collection strategies
•Participate in the development of program strategies related to non collection projects
•Conduct operational review of monthly revenue performance with each client
•Assist in supervision of dedicated call center resources to insure performance
•Set activity and production goals for dedicated resources
•Participate in client pricing, status, and priority discussions with management
•Assist the management team in proactively developing process improvement initiatives for clients
•Work with Business Development and Executive Management team in identifying and securing new revenue streams from existing client base.

Key Results:

•Completion of a detailed strategic client plan for each assigned client within the first 60 days.
•Top tier competitive performance for each assigned client (#1 or #2)
•Annual year over year revenue growth of a minimum of 25% for each assigned client.
•Annual EBITDA margin for each assigned client of a minimum of 15%
•Up-selling additional products and services that provide customer solutions throughout the life-cycle of an account.
•Establishing a multi level calling and face to face client meeting program that includes all NCI stakeholders for each assigned client with-in the first 60 days.

Qualifications:

The position requires a minimum of five years of account management experience with a solid understanding of first party loss prevention as well as third party loss recovery. The ideal candidate will have the ability to analyze large volumes of data and complex accounts receivable processes and propose and implement initiatives that improve recoveries. The candidate must have the ability to negotiate contracts, make costing decisions, establish sales bids and recognize priorities both departmental and company wide. A four-year degree from an accredited university is required and a MBA is preferred.