BPO Practice Manager - Insurance

Requirement

This is a Business Development / Sales position with good Insurance Domain that requires business acumen to evangelize and sell CxO type management to outsource contact center, help desk and back-office shared services operations BPO work to offshore locations globally demonstrating business value.

Wipro Technologies is looking for a Practice Manager – BPO with the following experience/skills (15 to 20 years total experience): 

• Demonstrated ability and maturity to sell and build relationships with C-Level executives (Shared Services Executives, CFO,  CPO and HR divisions)


• Experience in generating demand / pipeline and establish client contacts on a proactive basis inside and out of existing accounts.


• Understanding the central operations of  Insurance operations.

• Property & Casualty in Home and Automobile Insurance  


• Adjudication, Underwriting, Insurance Customer Service, Claims administrative functions.


• Experience of outsourcing operations, processes and re-engineering in Insurance functions


• Knowledge of core insurance domain – Types of policies, Coverage, policy limitations, requirements in security, privacy and regulatory compliance

• A fundamental understanding of the Business Process Outsourcing services


• Experience and strong understanding of BPO services including Contact Center, Help Desk , other voice and non-voice / back-office (cross portfolio) based processing.


• Experience with F&A, HRO, SCM, KPO, Banking Specific Biz Processes and transformation through BPO Shared Services.


• Experience in driving and leading cross-functional teams remotely – excellent communication, organization, and project management skills required.


• Experience in consultative solutioning, pricing and selling of voice and non-voice BPO Services to C-Level executives.


• Revenue targets for bookings and billings adaptability


• Experience with Six Sigma, Lean, Kaizen quality approaches


• Experience in working with offshore (e.g. India-based) service providers and multiple-timezones

Roles and responsibilities

• Biz Dev (demand generation & pipeline) & driving new BPO order bookings for Insurance customers

• 10 - 15+years operational experience in the Insurance industry with wide exposure to central operations around back office of P&C in Home and Automobile Insurance – Claims adjudication, underwriting and Customer Service.

• Lead RFx process, soln. presentations & client workshops


• Solutioning, pricing and selling cross portfolio of BPO services outlined above by leveraging onsite-offshore model


• Identify & drive pricing models in opportunities.


• Independently develop and lead / driving client engagements and account / sales plans.


• Evangelizing BPO value proposition and building relationships with C-Level executives


• Executive reporting (MBR/QBR) internally and to the customer


• Individual contributor and leadership role


• Base Location =  NJ, Chicago


• 75% travel in North America.

Candidate needs to have strong ability to focus on:

• Demonstrating business acumen to generate proactive demand and win BPO deals.


• Developing high CSAT


• Accountability and closure of actions with urgency and proactiveness


• Teamsmanship in matrixed organization